RETURNS & REFUND POLICY

We want customers to be satisfied with their purchases from VENQOR.

Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be:

• In its original condition
• Unused or reasonably unused unless the product is defective
• Returned with its original packaging where applicable
• Accompanied by proof of purchase

Starting a Return

Before returning an item, please contact:

Email: support@venqor.co
Phone: 844-477-8181

Please provide:

• Your full name
• Order number
• Reason for the return
• Photos or videos if the product arrived damaged, defective, or incorrect

Our support team will provide return instructions when your return request is approved.

Please do not send products back without first contacting our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@venqor.co.

Please include your order number and clear photos or videos showing the issue.

After reviewing your request, we may provide an appropriate resolution, including a replacement or refund where applicable.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund has been processed for it to appear in your account. Processing times depend on your bank or payment provider.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless required by applicable law or the return results from an error on our part.

Non-Returnable Items

Certain products may not qualify for returns for hygiene, health, safety, personalization, or other reasons.

Please contact us if you are unsure whether your item is eligible for return.

Order Cancellations

If you need to cancel an order, contact us immediately at support@venqor.co.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered fulfillment or has shipped, cancellation may no longer be possible.