Shipping policy
SHIPPING POLICY
At VENQOR, we work to process and deliver orders as quickly and efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated Delivery Time
Estimated delivery time is typically 5–12 business days after the order has been processed.
Delivery times are estimates and may vary depending on:
- Customer location
- Carrier delays
- Weather conditions
- Holidays
- High-volume periods
- Other circumstances outside our reasonable control
Tracking
When tracking information becomes available, it will be sent to the email address used during checkout.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible at support@venqor.co.
We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
Lost or Delayed Packages
If your package appears significantly delayed or tracking indicates an issue with delivery, please contact our customer support team.
We will review the situation and assist you with the appropriate next steps.
Delivered Packages
If tracking shows that an order has been delivered but you cannot locate it, please:
- Check around your property and delivery area.
- Ask household members or neighbors whether they received the package.
- Contact the shipping carrier.
- Contact VENQOR at support@venqor.co if additional assistance is required.